E-commerce Terms for Flower Delivery Services in Keston and Nearby

Flowers Keston Online Order Terms & Conditions

Introduction

Welcome to Flowers Keston’s Terms & Conditions for online flower delivery in Keston and the surrounding areas. By placing an order via our website, you agree to comply with and be bound by these terms, which govern the relationship between Flowers Keston ("we", "us", "our") and you (the "customer"). These terms ensure clarity and fairness throughout your purchasing experience. Please read them carefully before placing your order. If you have any questions regarding these terms, we encourage you to review them prior to your purchase.

Scope of These Terms

These Terms & Conditions apply to all online orders for flower delivery placed with Flowers Keston. This includes customers based in Keston and extending to our surrounding service areas. By placing an order, you confirm that you are at least 18 years old and legally able to enter into binding contracts.

Definitions

For the purposes of these Terms & Conditions:

"We"/"Our"/"Us": Refers to Flowers Keston, the provider of online flowers and related services.
"You"/"Customer": Means the person or entity ordering goods from us via the website.
"Products": Denotes flowers, bouquets, arrangements, and any other related items available for sale on our website.
"Service Area": Includes Keston and specified surrounding postcodes as listed on our website.

Order Process

The order process for online flower delivery through Flowers Keston is designed to be straightforward and secure. The process includes the following stages:

Product Selection: Browse our current range of flowers, bouquets, and arrangements and select your preferred items.
Order Details: Provide necessary information including recipient’s name, delivery address within Keston or surrounding areas, delivery date, and any personalised message.
Basket & Checkout: Review your order in the basket. You have the opportunity to amend or remove items before proceeding.
Payment: Enter payment details through our secure checkout.
Order Confirmation: Upon successful payment, you will receive an order confirmation and summary to your provided email address or via the on-screen confirmation page.

We reserve the right to decline any order at our discretion. In such cases, any payment taken will be promptly refunded using the original method.

Product Availability & Substitution

Due to the seasonal and perishable nature of flowers, some items displayed on our website may, on occasion, be unavailable. If an item you have ordered is unavailable, we will contact you at the earliest opportunity to discuss a suitable replacement of equal or higher value at no additional cost, or arrange a refund if preferred. Photographs and descriptions on the website are for illustrative purposes, and there may be minor variations in colour, variety, or packaging.

Prices and Payment

All prices displayed on our website are in Pounds Sterling and inclusive of VAT unless otherwise stated. Delivery charges, if applicable, will be displayed prior to completing the checkout process.

We accept major credit and debit cards, as well as any payment methods specifically offered at checkout. Full payment is required at the time of order. Orders will not be processed or dispatched until payment has been received in full.

Prices may be subject to change at any time, but any change will not affect orders already confirmed by us.

Delivery Policy

Flowers Keston offers flower delivery services throughout Keston and designated surrounding areas. Orders can be placed for same-day or future delivery, subject to the cut-off times and availability as stated on the website at the time of order.

We take all reasonable measures to deliver your flowers on the requested date. However, delays due to events outside of our reasonable control (such as adverse weather, road closures, or peak seasonal demand) may occasionally occur. In such cases, we will notify you as soon as practicable and make alternative arrangements where possible.

It is your responsibility to ensure the recipient’s address and contact details are accurate. We accept no liability for failed deliveries resulting from incorrect or incomplete details provided by you.

Order Amendments & Cancellations

If you wish to amend or cancel your order, please contact us at the earliest opportunity. Amendments or cancellations are possible only if we have not already processed or dispatched the order. Once flowers have been prepared or sent for delivery, we are unable to accept changes or cancel the order due to the perishable nature of our products.

For advanced orders, we kindly request a minimum of 24 hours' notice for amendments or cancellations to allow us to action your request without incurring waste or loss.

Returns & Refunds

Due to the perishable nature of flowers, returns are not generally accepted. However, if you are unsatisfied with the condition of your flowers or believe there has been an error with your order, please contact us within 24 hours of delivery. Photographic evidence may be requested to help us investigate the issue.

Where issues are verified, we may offer a replacement, partial refund, or full refund, at our discretion. Refunds will be processed using the same payment method originally used for your purchase.

Liability & Disclaimer

Our liability to you in connection with any order is strictly limited to the value of that order. We cannot accept liability for:

Allergies or adverse reactions resulting from flowers or plants sold, unless arising from our proven negligence and subject to notification of known sensitivities prior to order.
Any indirect, consequential, or special losses, including loss of profits or reputation.
Failure to perform any part of our obligations where caused by circumstances beyond our reasonable control (including but not limited to war, acts of terrorism, exceptional weather, strikes, pandemics, or transport failures).

We take every reasonable care to ensure our website is accurate, up to date, and virus-free. However, we cannot guarantee the site will be error-free, nor do we accept responsibility for technical or other problems.

Customer Responsibilities

When placing an order with Flowers Keston, you agree to:

Provide accurate and complete delivery information.
Ensure the recipient is available to accept delivery, where possible.
Review all order details before completion and check confirmation for errors.
Contact us promptly if any problems arise or information requires correction.

Personal Data & Privacy

Your personal information is used solely to process and deliver your flower orders and to provide customer service as needed. We observe all applicable data privacy regulations, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We will never share your information with third parties for marketing purposes without your explicit consent.

Complaints Procedure

If you are dissatisfied with any aspect of your order or our service, please contact us promptly so we can address your concerns. We aim to resolve all issues as efficiently as possible, and your satisfaction is important to us. Please retain all received items and supporting evidence until your complaint is fully resolved.

Intellectual Property

All website content, including but not limited to text, images, product names, and designs, remains the intellectual property of Flowers Keston or our licensors. No content may be copied, reproduced, or otherwise used without our prior written permission.

Variation of Terms

Flowers Keston reserves the right to update or amend these Terms & Conditions from time to time. Changes will take effect immediately for new orders but will not apply retrospectively to orders previously accepted.

Severability

If any part of these Terms & Conditions is found to be unlawful or unenforceable, that provision shall be considered severed from the remaining terms, which will continue in full force and effect.

Governing Law & Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms or your use of our services shall be subject to the exclusive jurisdiction of the English courts.

Applicability to Keston & Surrounding Areas

These terms apply to all customers ordering flower delivery from Flowers Keston, irrespective of whether delivery is requested within Keston itself or to our covered surrounding areas. Please ensure you confirm our current delivery area coverage before placing your order.

Contact & Further Information

If you have any queries relating to these Terms & Conditions or require clarification on any aspect of our service, please consult our website for further guidance or contact us using the provided contact form. Your continued use of our website and the placing of orders constitutes acceptance of these terms.