Our Commitment: Keston Flower Returns, Refunds & Complaints

Fresh Flowers Guaranteed in Keston

At Flowers Keston, we are committed to delivering the freshest flowers to every doorstep in Keston and the surrounding areas. Our fresh flowers guarantee means every bouquet is created using blooms sourced daily, ensuring your arrangement looks stunning and lasts as long as possible. As a trusted local Keston florist serving households and businesses, your complete satisfaction is our highest priority.

Damaged on Arrival? Here’s What to Do

We take considerable care packing each floral order, but if your flowers arrive damaged, wilted, or not in the condition you expect, please let us know immediately. To help us resolve your issue quickly, please contact us with your order details and, if possible, a photograph of the flowers as received on the day of delivery. Rest assured, our team will investigate and work to provide a solution swiftly.

Our Freshness Window

We guarantee the freshness of our flowers for at least 5 days from the delivery date when cared for as per our instructions. If you notice that your flowers do not last for the guaranteed period, please get in touch within that window. Many factors, such as environment and water changes, can affect flower longevity, but we always strive to ensure that our arrangements meet and exceed your expectations.

Refund and Replacement Policy

Your satisfaction is essential to us. In the unlikely event your flowers arrive damaged or do not remain fresh throughout the 5-day guarantee, you may choose between a full refund or a replacement bouquet. Please contact us within 24 hours of delivery for damaged-on-arrival issues, and within the 5-day window for freshness concerns. We will require your order details and may ask for photos to help us assess the situation.

If eligible, refunds are processed using your original payment method. Replacement arrangements are handcrafted and delivered on the earliest possible date to suit you. Our friendly team will keep you informed throughout the process, so you always know what to expect.

How to Raise a Complaint

If you are dissatisfied for any reason, we want to make things right. Please reach out to our customer care team as soon as possible with the details of your issue. Including your order number and as much information as possible will assist us in resolving your complaint efficiently.

All complaints are handled sensitively and confidentially. We aim to acknowledge receipt of your concern within 24 hours and to investigate and resolve matters to your satisfaction as quickly as possible. In most cases, we offer either a refund, replacement, or another suitable solution, depending on the nature of your complaint.

Serving the Keston Community

Flowers Keston is proud to be a trusted florist for local households and businesses. Thank you for supporting a local business that puts your happiness at the heart of everything we do. When you choose us, you can be confident in caring service and quality guarantees every time you order. Your trust and satisfaction help us serve the Keston community with passion — every petal, every day.